13 docs tagged with "prepaid"

Auto Pay automatically purchases infra credits when an account’s available balance falls to or below a configured threshold. That helps prepaid customers keep services running without manually topping up every time the wallet runs low.

Admins can open a live summary of portal billing configuration from the Billing Settings control on the admin Invoices page. The modal has three sections: Billing Mode, Enabled Global Settings, and Environment Flags.

Disciplinary actions are automated (and optionally manual) measures against accounts with overdue invoices or negative prepaid wallet balances. They protect revenue and drive payment while keeping admin control for exceptions.

Freeze is the first disciplinary stage. It restricts new activity and changes while leaving existing services reachable so customers can still operate workloads and settle dues.

The Low Infra Credit Notification alerts prepaid customers when their available infra-credit (wallet) balance falls below a configured amount. That helps customers top up before services are affected by low or negative balance.

Use this checklist when requesting integration of a new payment gateway with StackConsole / CMP. Share as much as you can from the gateway’s documentation; StackConsole may ask for additional gateway-specific details during review.

A payment mode (also called billing mode in CMP) defines how customers pay for services. CMP supports three payment modes:

In prepaid mode, customers must maintain a wallet balance. Usage is deducted in real time. Customers can top up manually, or use Auto Pay (when enabled) to charge a saved payment method when balance falls below a threshold.

Wallet top-up, free credits, coupons, and free trial. Product guide: Prepaid.

This page covers provider (super admin) → reseller billing and reseller → reseller’s customer billing, plus vendor billing notes and current limitations.

Suspend disables normal portal use until dues are cleared. The customer can typically only reach billing / payment flows. Stoppable cloud resources (VMs, Kubernetes, and similar) are stopped while allocated resources (disks, IPs, and so on) usually remain.

Terminate is the final disciplinary stage. CMP blocks customer portal access. Clearing cloud resources is deliberately manual — an admin (after confirmation with the customer / provider support) must remove services.

Usage Details shows the customer’s service consumption lines under Billing → Account Statement → Usage Details. Providers use this page to explain “what am I being charged for?” to end customers.