11 docs tagged with "postpaid"

Disciplinary actions are automated (and optionally manual) measures against accounts with overdue invoices or negative prepaid wallet balances. They protect revenue and drive payment while keeping admin control for exceptions.

Freeze is the first disciplinary stage. It restricts new activity and changes while leaving existing services reachable so customers can still operate workloads and settle dues.

Use this checklist when requesting integration of a new payment gateway with StackConsole / CMP. Share as much as you can from the gateway’s documentation; StackConsole may ask for additional gateway-specific details during review.

One Account One Invoice lets postpaid and manual customers receive a single consolidated invoice for all services on the account each billing cycle — instead of separate invoices for every service or billing event.

A payment mode (also called billing mode in CMP) defines how customers pay for services. CMP supports three payment modes:

In postpaid mode, customers consume services first and pay invoices later. Saved payment methods can be auto-charged when invoices are due.

This page covers provider (super admin) → reseller billing and reseller → reseller’s customer billing, plus vendor billing notes and current limitations.

Suspend disables normal portal use until dues are cleared. The customer can typically only reach billing / payment flows. Stoppable cloud resources (VMs, Kubernetes, and similar) are stopped while allocated resources (disks, IPs, and so on) usually remain.

Terminate is the final disciplinary stage. CMP blocks customer portal access. Clearing cloud resources is deliberately manual — an admin (after confirmation with the customer / provider support) must remove services.

A Threshold (Spending Cap) is a safety limit that restricts unbilled usage exposure for accounts that consume resources before paying. It protects cloud providers from runaway usage, fraudulent provisioning, and bad debt by enforcing early invoicing or service creation restrictions before the standard billing cycle ends.

Usage Details shows the customer’s service consumption lines under Billing → Account Statement → Usage Details. Providers use this page to explain “what am I being charged for?” to end customers.