This documentation describes an improvement on the basic Products / Store feature. It is not yet rolled out to all deployments — you may find that some of these capabilities are not available on your CMP today. They will become available in upcoming updates.
Selling Non-Automated Services in CMP
CMP can sell orchestrator-provisioned services (VMs, load balancers, Kubernetes, IPs, and similar) and manually delivered offerings that cannot be auto-provisioned.
Examples of non-automated services:
- Managed support
- Microsoft Office 365 / SaaS licenses
- Physical servers
- Third-party backup products (for example NAKIVO)
- Windows Remote Desktop Services (RDS)
- Other manually fulfilled services
To keep the catalogue scalable, CMP classifies these offerings by how they relate to infrastructure and how they are delivered.
By default the Products / Store module is not enabled. Contact the StackConsole team if you need it turned on for your deployment.
Add-ons vs Products
| Type | Definition | Fulfilment |
|---|---|---|
| Add-ons | Depend on an existing CMP-managed virtual resource (typically a VM) | Admin works on that specific VM |
| Products | Standalone — not tied to one VM lifecycle | Admin delivers keys, credentials, docs, or hardware; customer often completes setup |
Add-ons (VM-bound services)
Services that must be installed, configured, or attached to a specific Virtual Machine.
On purchase, a service request is linked to the target VM. Admins access that VM to complete the work.
Examples:
- Managed OS support (patching a specific instance)
- Backup agent / policy on a specific VM
- Windows RDS licensing and configuration on a terminal server
Products (standalone services)
Independent offerings outside a specific VM or orchestrator resource — for example delivering a license key rather than configuring a guest.
Examples:
- SaaS licenses (Office 365, Adobe Creative Cloud)
- Physical hardware
- VoIP / telephony accounts
- Consultancy or support contracts not tied to a single asset
The “Hybrid” exception
Some offerings (Office 365, security agents) can be either:
| Model | When to use |
|---|---|
| Add-on | Admin must log into the customer’s VM to install or activate |
| Product | Admin only sends a license key; the customer installs it |
Once an add-on or product order is placed, ongoing order communication (updates, clarification, delivery details) must be handled outside CMP today — for example email or your support desk.
CMP does not yet provide a full in-platform conversation thread for product orders. Manual Send Email from an order is available for one-off messages. Broader in-platform order messaging is on the roadmap.
Admin setup path
Configure the catalogue under Settings → Products:
Customers buy from the Store. See also Billing behaviour and Products changelog.