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enforce_mobile_verification

Enforce Mobile Verification dictates whether completing mobile number OTP verification is mandatory (compulsory) or optional for customers to finish onboarding.

Path: Admin Panel → Global Settings

SettingValue
Flag nameenforce_mobile_verification
Typical valuestrue / false
Defaultfalse
UI labelEnforce Mobile Verification

Behaviour​

This setting only takes effect when enable_mobile_verification is set to true.

ValueBehaviourRegistration Impact
true (Compulsory)Mobile verification is strictly mandatory.The user cannot advance to the next onboarding steps (e.g. Complete Payment, Accept T&C) or activate their account until the mobile number is successfully verified with the 6-digit OTP.
false (Optional)Mobile verification is optional.The user is invited to enter their mobile number and verify via OTP, but can bypass or complete registration without verifying the phone number.

Registration Workflow​

During the first stage of customer registration (Verify Email & Mobile No):

  • Email Verification: Always verified via OTP.
  • Mobile Verification:
    • When enforce_mobile_verification is true, the green Verified status badge on both email and mobile is mandatory before proceeding to Step 2.
    • When enforce_mobile_verification is false, users can proceed even if mobile verification remains uncompleted.

Screenshot: CMP Registration — Mobile Verification Step

Profile Mobile Number Updates​

When a customer logs in to the Customer Portal and navigates to Personal Details → Mobile Number → Change:

  • A Change mobile dialog opens requiring the user to enter their new number in international format and click Send OTP.
  • To prevent unauthorized changes or invalid phone entries, entering the 6-digit OTP is required to submit and apply the update.

Screenshot: CMP Customer Portal — Change Mobile Modal

Configure​

  1. Navigate to Admin Panel → Global Settings.
  2. Search for enforce_mobile_verification.
  3. Set Value:
    • true: If regulatory compliance, KYC, or fraud prevention requires all registered accounts to have a confirmed mobile number.
    • false: If you prefer frictionless signups where mobile verification is encouraged but not blocking.
  4. Confirm enable_mobile_verification is also set to true.
  5. Save changes.