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Auto Pay

Auto Pay automatically purchases infra credits when an account’s available balance falls to or below a configured threshold. That helps prepaid customers keep services running without manually topping up every time the wallet runs low.

Auto Pay helps customers:

  • Prevent service interruption due to low balance
  • Automatically recharge infra credits
  • Avoid manual payment every time the balance becomes low
  • Maintain continuous billing for cloud resources
Prepaid only

Auto Pay works only for prepaid accounts that use an infra-credit wallet. Postpaid and manual payment modes do not use Auto Pay.

Customer path: Billing → Auto Pay

Screenshot: CMP — Setup Auto Pay (no payment method)

Global setting​

Enable or disable the Auto Pay feature for the platform in Admin Panel → Global Settings.

SettingValueCategory
Flag nameautopayBilling
Typical valuestrue / false
PurposeEnable or disable the Auto Pay feature
ValueBehaviour
trueAuto Pay is available to eligible prepaid customers under Billing → Auto Pay
falseAuto Pay is disabled platform-wide

Who can use this feature?​

Account typeSupported?
Prepaid customer accountsYes
PostpaidNo
ManualNo

Prerequisites​

Before a customer can enable Auto Pay:

  • The global setting autopay must be true
  • The account must be prepaid and active
  • The user must have permission to manage billing
  • A valid, active payment method must be added
  • The payment gateway must support off-session payments (save a payment method and charge a variable amount later)
Payment method required

Auto Pay cannot be enabled without adding a payment method. The Auto Pay tab shows a warning until a method is saved:

You cannot set up Auto-Pay without a payment method. Add a payment method first to continue.

Add a payment method​

  1. Go to Billing → Auto Pay
  2. Select Add Payment Method
  3. In the Payment Gateway popup, choose a provider and select Proceed
  4. Complete the provider flow to save a secure payment method
  5. Confirm the method appears in the payment methods list (for example as Primary)

Payment Gateway popup​

The Payment Gateway popup lets the customer select the provider used to add a payment method for Auto Pay.

Screenshot: CMP — Payment Gateway popup for Auto Pay

Purpose of this step:

  • Select a payment gateway
  • Proceed to the payment provider
  • Add a secure payment method
  • Continue Auto Pay configuration
Supported gateway (current)

In the current implementation, Stripe is available as the supported payment gateway for Auto Pay. Only gateways that support off-session / saved-method charging can power Auto Pay.

See Stripe for provider configuration.

Configure Auto-Pay policy​

After a payment method is saved, configure the Auto-Pay policy on Billing → Auto Pay.

Screenshot: CMP — Auto-Pay Policy and saved payment method

Balance Threshold

Required. Available balance amount that triggers Auto Pay. Auto Pay runs when the balance matches or falls below this amount.

Example: $50.00

Top-Up Amount

Required. Amount charged to the saved payment method each time Auto Pay triggers. That amount is added to the customer’s infra credits.

Example: $100.00

Add Policy

Saves the threshold and top-up amount for the account.

The policy summary updates as values change — for example: when balance drops below the threshold, Auto Pay charges the authorized payment method the top-up amount in infra credits.

Choose a sensible top-up

Set the top-up amount high enough relative to hourly usage. A very low top-up can cause repeated charges if the balance drops below the threshold often. See Future improvements.

How Auto Pay works​

Example policy:

SettingValue
Balance Threshold$50.00
Top-Up Amount$100.00

Typical flow:

  1. Customer adds a payment method (for example via Stripe) and enables Auto Pay
  2. Customer sets Balance Threshold and Top-Up Amount
  3. As cloud resources are consumed, infra credit balance decreases
  4. When balance reaches $50.00 or below, the Auto Pay policy is triggered
  5. CMP charges the saved payment method $100.00
  6. $100.00 is added to the customer’s Infra Credits
  7. The Auto Pay transaction is recorded under Billing → Transactions

Limitations​

  • Auto Pay is prepaid-only
  • A valid payment method must be added before policy setup
  • Only payment gateways that support off-session charging (saved method + variable amount) support Auto Pay
  • Currently documented customer gateway for this flow: Stripe

Future improvements​

Planned behaviour when a very low top-up is hit repeatedly (for example every hour):

  • Limit Auto Pay charges to 2 transactions in 24 hours
  • On a third threshold hit within that window, notify the admin and the customer to raise the threshold / top-up amount

Until that lands, advise customers to set threshold and top-up values that match expected daily usage.