Veeam Features
Feature documentation for Veeam Service Provider Console (VSPC) in CMP — how customers consume Veeam plans after Veeam setup is complete.
Need to connect VSPC, create packages, or set unit pricing? Start with Orchestrator Setup — Veeam.
Not CloudStack VM backup: VSPC is a standalone service — see Backup and Recovery.
What Stack Console automates
| Capability | Behaviour |
|---|---|
| VSPC account | Company account created via API when customer purchases a plan |
| Credentials | Generated via API and emailed; reset available in Stack Console |
| Quotas | Assigned from package or unit pricing; upgrades via CMP/API |
| Backup jobs | Not managed by CMP — customer configures in Veeam |
CMP does not install agents or schedule backup jobs. After credentials are delivered, the customer (or your ops team) must configure protection in Veeam / VSPC — install agents on required VMs and create backup jobs.
Customer workflow
1. Plan selection
Customer selects a Veeam Account package (predefined plan) or usage is billed via Custom Unit Pricing where configured.
Example quotas on a predefined plan:
| Quota | Example |
|---|---|
| Repository | 20 GB |
| Workstation agents | 10 |
| Server agents | 5 |
Usage-based unit pricing can additionally bill per VM, workstation, server, concurrent task, and other Cloud Connect / Hosted / VB365 dimensions — Veeam Custom Unit Pricing.
2. Automated account provisioning
CMP creates a VSPC company account (Veeam Company) via API for each customer who purchases a plan.
3. Credential generation & delivery
Unique VSPC credentials are generated via API and securely emailed to the customer.
4. Self-service via Stack Console
Customers can reset credentials from Stack Console without opening a support ticket.
5. Quota & plan management
Customers or admins can request quota or plan changes through CMP — for example upgrading repository storage from 20 GB to 100 GB via API.
6. Day-to-day backup operations
After login, customers are redirected to the public VSPC web UI to manage backup operations. This requires the VSPC web UI URL to be publicly reachable — see Veeam Requirements.
What customers get (summary)
| Capability | Behaviour |
|---|---|
| Plan / package | Predefined Veeam Account package or usage-based unit rates |
| Account | VSPC company created automatically |
| Credentials | Emailed on provisioning; reset in Stack Console |
| Quota upgrades | Repository size and other quota changes through CMP |
| Backups | Configured by customer in Veeam (agents / jobs) |
Customer portal screenshots and detailed upgrade flows are being expanded. Setup and package behaviour: Veeam setup and Packages.