Skip to main content

Low Infra Credit Notifications

The Low Infra Credit Notification alerts prepaid customers when their available infra-credit (wallet) balance falls below a configured amount. That helps customers top up before services are affected by low or negative balance.

Prepaid only

This feature works only for prepaid customer accounts. Postpaid and manual payment modes do not use infra-credit wallets for this alert.

Customer path: Profile → Notifications → Billing Notifications

Screenshot: CMP — Billing Notifications / Low Credit Notifications

Who can use this feature?​

Account typeSupported?
Prepaid customer accountsYes
PostpaidNo
ManualNo

Configure low credit alerts​

Customers configure alerts from User Profile → Notifications (Billing Notifications / Low Credit Notifications).

Settings​

Enable / Disable Alert

Optional. Turn low credit notifications on or off. When disabled, no low-credit emails or in-app alerts are sent for this threshold.

Status on the page shows Active when alerts are enabled.

Threshold Amount

Required when alerts are enabled. Balance amount that triggers a notification.

Example: if the threshold is $100 (or $1000 as in the screenshot), a notification is sent when available balance is equal to or below that amount.

The page may also show Current Wallet Balance, whether the balance is below threshold, and how far below it is.

Notification Channels

ChannelDefault
EmailEnabled by default
In-app notificationsEnabled by default

Both channels are enabled by default.

When will a notification be sent?​

A notification is sent when all of the following are true:

  • Low credit alerts are enabled
  • The account is prepaid
  • Available balance is equal to or below the configured threshold
Hourly check — one email per day

Low infra credit checks run every hour. If the available balance is at or below the threshold, a notification email is sent.

To avoid duplicate alerts, only one notification email is sent per day while the balance remains below the threshold.

When the alert triggers, CMP sends email to the configured account contact (as shown under “What happens when the alert triggers?” on the Billing Notifications page).

Alert History on the same page lists past alerts (when available).

Low credit alerts help customers top up before disciplinary or provisioning impacts. Related prepaid docs:

  • Prepaid — wallet, insufficient infra credit, renewals
  • Disciplinary Actions — freeze / suspend / terminate when prepaid balance goes negative