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Email Notifications

CMP includes an automated email dispatch engine that triggers transactional messages for critical user and infrastructure events — such as account onboarding, service provisioning, VM lifecycle operations, invoice generation, payment failures, and security notices.

All default email templates are pre-generated with the help of AI tools to provide complete, professionally written baseline content out-of-the-box. Administrators can fully customize any template’s subject line, copy, layout, and localized translations for each supported language.

Email Template Management​

Administrators can view, search, filter, and edit all platform email templates from the admin console.

CMP path: Settings → System → Email Templates

Screenshot: Settings — System — Email Templates list

Template Inventory Overview​

The Email Templates list provides a searchable inventory of all system email notifications (over 400+ built-in templates covering diverse platform events):

ColumnDescription
NameSystem name of the email notification event (e.g. Payment Failure Customer Email, VM Created, Invoice Cancelled Email).
TypeThe intended recipient audience: customer (end user) or super_admin (cloud provider staff).
CategoryFunctional classification of the email (e.g. Billing, Services, Other).
LanguageThe two-letter locale code for this template copy (e.g. en, de, es, fr).
SummaryOptional admin description or notes regarding this template version.
StatusOperational state: Active (system will send this template) or Inactive (email dispatch suppressed).
ActionAction menu (...) to edit template contents and parameters.

AI-Generated Baseline Templates​

To accelerate cloud deployment and maintain high-quality communications:

  • All baseline email template bodies, subjects, and layouts are created with the help of AI tools.
  • Templates include structured data tables (e.g. IP addresses, compute specs, OS details, billing totals) formatted cleanly for desktop and mobile email clients.
  • Default messaging maintains professional cloud provider tone, clear instructions, and standard security notices.

Administrators do not need to build email templates from scratch, but retain full freedom to modify every word, style, or structure.

Customizing an Email Template​

To customize any email message:

  1. Navigate to Settings → System → Email Templates.
  2. Locate the desired template family using the search bar (e.g. VM Created or Payment Failure).
  3. Click the Action menu (...) on the specific language row and select Edit.

CMP path: Settings → System → Templates → Edit Email Template

Screenshot: Settings — System — Edit Email Template form

Form Fields​

Template Name

Required. Display name of the email template family (e.g. VM Created).

Template Summary

Optional. Internal administrative summary or description explaining the context of this email.

Category

Required. Functional grouping for the email. Select Services, Billing, or Other.

Status

Required. Select Active to enable dispatch, or Inactive to disable sending this email notification.

User Type

Required. Identifies whether the email is targeted at Customer accounts or Admin / Super Admin staff.

Subject

Required. The email subject line displayed in recipient inboxes. Dynamic tags can be embedded directly within the subject (e.g. {{service_name}} Created Successfully).

Template

Required. The visual body of the email. Supports:

  • WYSIWYG Rich-Text Editor: Format headings, bold/italic text, numbered/bulleted lists, text alignment, and tables directly.
  • HTML Source View (</>): Toggle into raw HTML mode to fine-tune custom CSS styles, branded logos, or responsive layouts.
  • Dynamic Variable Tags: Insert contextual platform variables using the double-curly bracket syntax {{ tag_name }}.

Dynamic Variable Tags​

Dynamic variable tags use double curly braces (e.g. {{ tag_name }}) to automatically inject real-time platform data into an email when triggered.

Context-dependent tags

Available tags vary based on the specific template context. Each email event only has access to parameters provided by the triggering action. For example, instance IP addresses and root passwords exist only in VM lifecycle emails, while invoice numbers and failure reasons exist only in billing emails.

How to Find and Insert Tags in a Template​

  1. Toolbar Dropdown (Select Tag): Click the Select Tag dropdown in the WYSIWYG editor toolbar to insert supported variables directly at your cursor position.
  2. Available Tags Reference: Review the Available Tags section displayed immediately beneath the editor box. It dynamically renders the exact list of variables supported for that specific template.

Tags by Template Context​

While each template exposes its own specific variable set, typical categories include:

Context / Template FamilyCommon Available TagsInjected Data
Global / All Templates{{name}}, {{first_name}}
{{email}}
{{company_name}}, {{app_name}}		Recipient customer or contact name
Recipient email address
Cloud provider brand / platform display name
Compute & VM Operations
(e.g. VM Created, VM Deleted, Backups)		{{service_name}}
{{vmName}}
{{public_ipv4_address}}
{{private_ipv4_address}}
{{cpu}}, {{memory}}, {{storage}}
{{os}}, {{os_version}}
{{location}}
{{label}}
{{vm_password}}
{{project}}		Provisioned service or package name
Internal VM identifier / hostname
Allocated public IPv4 address
Private subnet IP address
vCPU, RAM, and disk storage specifications
Operating system template details
Datacenter zone / region
User-assigned instance label
Initial temporary root/admin password
Associated customer project
Billing & Invoices
(e.g. Invoice Created, Payment Failure, Threshold)		{{invoice_number}}
{{total_amount}} / {{amount}}
{{currency}}
{{invoice_date}}, {{due_date}}
{{payment_method}}
{{threshold_limit}}		Generated invoice reference number
Total billed or due amount
Currency code or symbol (e.g. USD, EUR)
Invoice generation and due dates
Payment method used (e.g. Credit Card, Offline)
Configured customer spending cap
Account & Authentication
(e.g. Set Password OTP, User Registered)		{{otp}}
{{reset_link}} / {{login_url}}
{{username}}
{{ip_address}}		One-time password code
Action link to reset password or login
Account username or handle
Client IP address associated with the event
Quota & Support
(e.g. Quota Request Approved, Tickets)		{{quota_name}}
{{requested_limit}}
{{ticket_id}}, {{subject}}		Name of the compute or network quota resource
Requested resource capacity limit
Support ticket identifier and subject
Context validity

Always verify tags against the Available Tags list shown for that template. Inserting a tag from an unrelated context (e.g. placing {{public_ipv4_address}} in an invoice payment reminder) will resolve to blank text because the billing event does not pass VM networking metadata.

Saving Changes​

  • Click Submit to save changes and remain on the editing screen.
  • Click Submit and go to listing to save changes and return to the Email Templates overview table.

Multi-Language Email Delivery​

CMP natively synchronizes email templates with the platform's multi-language system:

  1. Per-Language Copies: When a language is enabled in CMP (such as German de, French fr, or Uzbek uz), CMP automatically generates a localized copy of every template for that language.
  2. Recipient Language Preference: When an event occurs (e.g. invoice created or VM deployed), CMP checks the recipient's saved App Language in their profile (Profile → Account Preferences → App Language).
  3. Dispatch Resolution:
    • If a template exists for the customer's selected language and is Active, CMP dispatches that localized version.
    • If the customer has not selected a language, or if the template for that locale is inactive, CMP automatically falls back to English (en).
  4. Independent Customization: Admins can edit each language version independently without altering the templates of other languages.
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